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Information and Educational Technology Services

Department Contact Information Element

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For student and parent technical support with learning at home, please email us at techsupport@twinriversusd.org or call (916) 566-7802.
 
For Twin Rivers staff technical support, please call or email the Staff Technology Help Desk at help.desk@twinriversusd.org or (916) 566-3444.
 
The Help Desk hours are:
Mon - Fri 6:30 am - 5:00 pm
 
 

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Providing Technology Services and Tools for 21st Century Collaboration and Learning.  

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chief technology officer
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Marci Bernard
Chief Technology Officer at Technology Services
(916) 566-3400

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Support Staff
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Chrissy Thomas
Administrative Secretary Senior
(916) 566-3400 ext. 34102

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Jeremy Briggs
Manager I.T. User Services
(916) 566-3400

Robert Wilcox
Manager, Network and Systems Operations
(916) 566-3400

Chris Arnold
Manager, Assessment and Accountability
(916) 566-3400
 
Nick Althiser
Manager, Applications and Database
(916) 566-3400

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User Support

For all technical support needs, please call or email the Technology Help Desk at (916) 566-3444 or ext. 55555 from an internal TRUSD ShoreTel phone.  
 
The Help Desk hours are: Mon - Fri 6:30 am - 5:00 pm
 
Manager I.T. User Services
(916) 566-3400
 

IETS User Support Staff

 Name
 Title
 Phone
 Alex Stafford  User Support Technician  (916) 566-3400
 Brian Thomas  User Support Technician  (916) 566-3400
 Brittany Smith  User Support Analyst  (916) 566-3400
 Clark Geurts  User Support Technician - Senior  (916) 566-3400
 Conor Allison  User Support Technician - Senior  (916) 566-3400
 Glenn Hackett  User Support Technician  (916) 566-3400
 Gustavo Banuelos  User Support Technician  (916) 566-3400
 Joel Shunk  User Support Technician  (916) 566-3400
 Joshua Woods  User Support Technician  (916) 566-3400
 Manuel Diaz  User Support Technician  (916) 566-3400
 Martin Benko  User Support Technician  (916) 566-3400
 Marylou Heu  User Support Technician  (916) 566-3400
 Micheal Ngo  User Support Technician  (916) 566-3400
 Mike Lara  User Support Tech Lead - Help Desk  (916) 566-3400
 Nathan Cwiok  User Support Technician  (916) 566-3400
 Paul Montoya  User Support Technician  (916) 566-3400
 Phil Villamayor  User Support Technician - Senior  (916) 566-3400
 Ray Valdez  User Support Tech Lead - Site Technicians  (916) 566-3400
 Shane Kennedy  User Support Technician  (916) 566-3400
 Stacie Chernykh  User Support Technician  (916) 566-3400
 Zeyad Alhadadi  User Support Technician  (916) 566-3400
 

Network & Server

Robert Wilcox
Manager, Network and Systems Operations
(916) 566-3400
 
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NETWORKING TEAM

Joni Jones
Senior Network Engineer
(916) 566-3400

Bogdan Maystryshin
Network Engineer
(916) 566-3400

David Vang
Network Engineer
(916) 566-3400
 
 
 
John Matsuo
Senior Systems and Applications Analyst
(916) 566-3400
 
Ken Gillespie
Systems Administrator
(916) 566-3400


Apps & Database

 
Nick Althiser
Manager, Applications and Databases
(916) 566-3400
 
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Joyeeta Majumdar
Sr. Database Administrator
(916) 566-3400

David Peterson
Database Administrator
(916) 566-3400
 
Database Administrator
(916) 566-3400
 
Sergey Shtirbu
IT Data Systems Analyst I
(916) 566-3400
 
Nicole Becker
IT Data Systems Analyst II
(916) 566-3400
 
Applications & Data Architect
(916) 566-3400
 

Ed Tech

EdTech website:  edtech.twinriversusd.org
 
Coordinator of Instructional Technology
(916) 566-3400
 
Coordinator of Instructional Technology
(916) 566-3400
 

Assessment & Accountability

Chris Arnold
Manager, Assessment and Accountability
(916) 566-3400
 
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Research Associate
(916) 566-3400
 
Cathy Orosz
Data Management Analyst
(916) 566-3400