We will do most of our communication via email. We will also send out calendar reminders and use whatever other mediums (printed flyers, all calls) are necessary to make sure you are notified and aware:
That you are receiving a new device
When you should expect to receive the device
What steps you need to take prior to our arrival for distribution
Distribution will include delivery of the laptop and installation of the docking station. Teachers do not have to be present, but will have to leave their Lenovo laptop for us when they leave school for the day. If you already have a Dell 3390 laptop, please disregard this message.
Please attempt to move your data into one folder on the desktop, to Google Drive, to OneDrive, or to a USB flash drive before distribution takes place. If you require assistance, please call the Help Desk at extension 55555 or 916-566-3444. If you are unable to back up your data, we will move it from your old Lenovo laptop to your new Dell laptop. When you log in Wednesday morning, you will not see your files. Don’t worry! A team of technicians will be onsite the following morning and will complete the data transfer on your Dell laptop.
We have a team of IT Staff that are dedicated specifically to this project. Ray Valdez and Brittany Smith are the coordinators for the project. You can contact our team via email or by phone for all of your questions, comments and concerns.
Ray Valdez – User Support Analyst
(916) 949-2161 (district cell)
Brittany Smith – User Support Technician, Senior
(916) 291-6732 (district cell)